The Challenge

Dane Street processes over 200,000 referrals annually for leading national and regional workers compensation, disability, auto and group health carriers, third-party administrators, managed care organizations, employers, pharmacy benefit managers, and medicare set-aside providers to provide customized IME and Peer Review programs which assist their RNs and adjusters in reaching the appropriate medical determination as part of the claims management process.

Dane Street required support on maintenance and improvements to their critical mission application. Dane Street was working with an external company that was not meeting their expectations in terms of quality, response time, communication, technical advice, and overall development process.

The Solution

Proximity was part of an intensive on-boarding with Dane Street to understand the code, environments, and the core functionality of the corporate application.

Proximity resources joined the client’s team by providing knowledge and expertise that Dane Street needed. Proximity has been redefining the process and delivering value since the first week.

As part of the approach, the team was having daily meetings and assigning tasks to team members provided by project management while facilitating best practices within the process as part of Proximity’s work for the client, adopting the correct Agile mindset.